Installation Manual

Objective

This document describes all the installation process for SmartHCM version 2.0 starting from scratch. This document covers all aspect of its installation including all various software needed and how to deploy the application in your machine.

About This Documentation

This preface discusses:

• Understanding This Documentation
• Audience
• Comments and Suggestions

Understanding This Documentation

This documentation is designed to direct you through a basic SmartHCM version 2.0 installation. It is not a substitute for the database administration documentation provided by your relational database management system (RDBMS) vendor, the network administration documentation provided by your network vendor.

Audience

This documentation is written for the individuals responsible for installing and administering the SmartHCM environment. This documentation assumes that you have a basic understanding of the SmartHCM system. One of the most important components in the installation and maintenance of your SmartHCM system is your on-site expertise.

You should be familiar with your operating environment and RDBMS and have the necessary skills to support that environment.

Comments and Suggestions

Your comments are important to us. We encourage you to tell us what you like, or what you would like changed about our documentation, SofDigital Online Help, and other reference and training materials. Please send your suggestions to: support@sofdigital.com

While we cannot guarantee to answer every email message, we will pay careful attention to your comments and suggestions. We are always improving our product communications for you.

System Requirements

The System Requirements for SmartHCM application are:

• Processor: Intel® Xeon® CPU E5430 @ 2.66GHz (2 processors)
• Operating System:
  • Windows 2012 server 64 bit
  • Windows 2008 server R2 64 bit
  • Windows 7 64 bit
• Installed Memory (RAM): 12GB
• System Type: 64-bit Operating System

Software Installation Prerequisites

Following softwares must be installed before installing SmartHCM applications:

.NET Framework 4.0

The Microsoft .NET Framework 4 redistributable package installs the .NET Framework run time and associated files that are required to run and develop applications to target the .NET Framework 4.File Name: dotNetFx40_Full_x86_x64.exe.Following link is available for installation guide of .NET Framework 4.0.

File Name: dotNetFx40_Full_x86_x64.exe.

Following link is available for installation guide of .NET Framework 4.0

http://htpcbuild.com/htpc-software/microsoft-net-framework-4-0/microsoft-net-framework-4-0-install/

SAP Crystal Reports Runtime Engine For .NET Framework 4 (32-bit)

SAP Crystal Reports runtime engine for .NET Framework 4 32-bit is a software program developed by SAP.

File Name: CRRuntime_32bit_13_0.msi.

Following link is available to download SAP Crystal Reports Runtime Engine For .NET Framework 4 (32-bit)

http://global.sap.com/campaign/ne/free_trial/crystal_reports_visual_studio/wty_int_crvs.epx

Oracle Database 12c Release 1 (12.1.0.2.0)

Oracle Database (commonly referred to as Oracle RDBMS or simply as Oracle) is an object-relational database management system produced and marketed by Oracle Corporation.Following link is available to download and for installation guide of Oracle Database 12c Release 1 (12.1.0.2.0)

Download:

http://www.oracle.com/technetwork/database/enterprise-edition/downloads/database12c-win64-download-2297732.html

Installation Guide:

http://www.oracle.com/technetwork/database/enterprise-edition/documentation/index.html

• Characterset should be “Unicode Standard UTF8 AL32UTF8 (AMERICAN_AMERICA.AL32UTF8)”

Oracle 12c 32-bit Client

Oracle 12c 32-bit client enables your ASP.Net web applications to communicate with the Oracle server, install it on your application server where your web applications will be deployed. It acts as a middleware between your Web Application and the Oracle server. Oracle supports "backwards compatibility" for an Oracle client software, so a higher version of the client may be compatible with an older version of the database.

Following link is available to download and for installation guide of Oracle 12c 32-bit client.

Note: Make sure you download 2.121.1.0 this version of Oracle client.

Download Link

Internet Information Services (IIS)

Internet Information Services (IIS) formerly called Internet Information Server is a web server application and set of feature extension modules created by Microsoft for use with Microsoft Windows. You don’t need to download anything for IIS because this feature is available in Microsoft windows server 2008 R2.You just need to Click Start -> All Programs -> Administrative Tools -> Server Manager -> Add Roles and Features and complete the installation.Following link is available for installation guide of Internet Information Services (IIS).

http://www.iis.net/learn/install/installing-iis-7/installing-iis-7-and-above-on-windows-server-2008-or-windows-server-2008-r2

Post Installation Settings of Internet Information Services (IIS)

Some of the common settings are required after installing Internet Information Services (IIS).

• Change .net framework version to 4.0 in IIS. Click on Application pool for SmartHCM like DefaultAppPool and go to Basic Settings and change .net framework version to v4.0 and Managed pipeline mode to Integrated.

• In the application pool section, Click on Application pool for SmartHCM like DefaultAppPool and go to Advance Settings and change .net framework version to v4.0 and change Enable 32-bit application property to true

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Recommended Browsers

Recommended Browsers for SmartHCM application are “Google Chrome” or “Mozilla Firefox”.Following links are available to download “Google Chrome” or “Mozilla Firefox” respectively.

http://www.google.com.pk/chrome.

https://www.mozilla.org/en-US/firefox

Supporting Tools

Following softwares are not mandatory for completing the installation but it will help you to set some configuration and database queries etc:

PLSQL Developer

PL/SQL Developer is an Integrated Development Environment that is specifically targeted at the development of stored program units for Oracle Databases.PL/SQL Developer will be used to connect to SmartHCM database and access its Tables, Stored Procedures etc.Following link is available to download PLSQL Developer.

http://www.allroundautomations.com/plsqldev.html

Product Installation

Following are the step by step solution to install SmartHCM application.

Copy Published folder

First you need to copy the published folder to any path in the directories

Upload Product to IIS

Following are two ways to upload our product SmartHCM to IIS.

Add Website to IIS

Following are the step by step solution to create website in IIS.Refer Section 4.5.1 Post Installation Settings of Internet Information Services (IIS) to set the configuration of Application Pool.Start IIS and right click on “Sites” folder and click on “Add Web Site”.

Site Name

Following window will appear when we click on “Add Web Site”. Provide any Site name for the application like SmartHCM. This site name will appear in the navigation panel of IIS.

Application Pool

When we add a new website, “Application Pool” will be created automatically. Although if we want to select already existing “Application Pool” then we can click on the Select… button and choose an existing application pool. Following window will appear when you click on Select… button.

Physical Path

Provide physical path of the copied published folder.Following window will appear when we click browse button in “Content Directory” panel in Add Website window.

Binding Section

Following is the information provided in binding section. • Type : http • IP address : IP address of the web server • Port: Port for the application(already assigned port to another web site can’t be set here)

Add Application to IIS

Once you have created website in IIS you can add application to that website. Start IIS and right click on "Default Web Site" or any other website like SmartHCM and select "Add Application" option. To add stand alone website for SmartHCM see section 6.2.1 Add Website to IIS.

Alias Name

Following window will appear when you click on "Add Application". Provide any Alias name for the application like SmartHCMTest

Application Pool

When we add a new application, “Application Pool” will be used from the main web site automatically. Although if we want to select other existing “Application Pool” then we can click on the Select… button and choose an existing application pool. Following window will appear when you click on Select… button.

Physical Path

Provide physical path of the copied published folder. See the image from section 6.2.2.1 Alias Name for reference.

Configuration folder settings

Configuration folder is available in published folder. This folder is used for database connection settings and Company logos and icons.Following is the snapshot for SmartHCM configuration folder.

Convert “Leave Workflow Web Service for Mobile App” to Application in IIS

Leave Workflow Web Service for mobile App is also included with SmartHCM Application.

Once we have created website in IIS for SmartHCM, Leave Workflow Web service for mobile App need to be converted to Application.

Following steps are required to make Leave Workflow Web service for mobile App usable.

Start IIS and expand SmartHCM website node. You will find the folder with name “WebService”. Right click on “WebService” folder and choose “Convert to Application” option.

Make sure that bin folder under SmarHCM node should be same as WebService. If you find the web services is not updated then copy the bin folder from SmartHCM folder and paste it inside WebService folder.

Configuration folder settings

Configuration folder is available in published folder. This folder is used for Company logos and icons.

Following is the snapshot for SmartHCM configuration folder.

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Database connection settings in web.config

web.config file is used for adding assemblies references or 3rd party dynamic link libraries references. We can also use this file to make some application settings and database connections which can be used in application code.

We have used following settings in web.config file for database connection.

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Import Database Dump

Following are the installation steps to import database dump in the Oracle Database 11g.

Installation Steps

Following are the steps to follow when creating database for SmartHCM. First you need to start PLSQL Developer and login with System administrator user.

Case Sensitive Passwords

SEC_CASE_SENSITIVE_LOGON enables or disables password case sensitivity in the database. Run following command in PLSQL Developer.

ALTER SYSTEM SET SEC_CASE_SENSITIVE_LOGON = FALSE

Create Table Space

Create TABLESPACE in oracle database for SmartHCM by using following command in “PL/SQL Developer”

CREATE TABLESPACE SMARTHCM

DATAFILE 'C:\app\administrator\oradata\ora11g\SMARTHCM.dbf' SIZE 1024M

AUTOEXTEND ON NEXT 1024M MAXSIZE 10240M;

Create User

Create user “SMARTHCM” by using following command in PLSQL Developer

CREATE USER SMARTHCM IDENTIFIED BY SMARTHCM DEFAULT TABLESPACE SMARTHCM;

Give Rights to SMARTHCM user

Give rights to SMARTHCM database user by using following command in PLSQL Developer.GRANT CONNECT, RESOURCE TO SMARTHCM;

Create ORACLE_DUMP Directory

Create ORACLE_DUMP Directory in Oracle database user by using following command in PLSQL Developer.CREATE DIRECTORY ORACLE_DUMP A'C:\ORACLE_DUMP';

Give Rights to SMARTHCM user on ORACLE_DUMP Directory

Give rights to SMARTHCM user on ORACLE_DUMP directory by using following command in PLSQL Developer.GRANT READ, WRITE ON DIRECTORY ORACLE_DUMP to SMARTHCM;

Create TOM_FILE Directory

Create TOM_FILE Directory in Oracle database user by using following command in PLSQL Developer.CREATE DIRECTORY TOM_FILE AS '… SMARTHCM\CONFIGURATION';Note: define “CONFIGURATION” folder path exists in SmartHCM project folder.

Give Rights to SMARTHCM user on TOM_FILE Directory

Give rights to SMARTHCM user on TOM_FILE directory by using following command in PLSQL Developer.GRANT READ, WRITE ON DIRECTORY TOM_FILE to SMARTHCM;

Copy SMARTHCM database dump into Directory

Copy SMARTHCM database dump into 'C:\ORACLE_DUMP'

Import Database Dump

Following steps should be followed for importing database dump.

Run Command Prompt with “Run as Administrator”.

Import SMARTHCM database dump by using following command in Command Prompt

IMPDP SYSTEM/PASSWORD REMAP_SCHEMA=SMARTHCM:SMARTHCM DIRECTORY=ORACLE_DUMP DUMPFILE=SMARTHCM.DMP LOGFILE=SMARTHCM_EXPORT.LOG

If this command ask for user name while you have provided correct username and password and you get following error message in importing dump

“ORA-28547: connection to server failed, probable Net8 admin error”

“UDI-28547: operation generated oracle error”Then check the sqlnet.ora (exists in same folder in which tnsnames.ora exists). And change the

following entry and try.

Original entry ------ SQLNET.AUTHENTICATION_SERVICES = (NTS).

Modified entry ------ SQLNET.AUTHENTICATION_SERVICES = (NONE)

And then run IMPDP command again and then Connect with SMARTHCM user in PLSQL Developer.

Compile Invalid Objects

Compile Invalid Objects is the option available in PLSQL Developer. You just need to start PLSQL Developer and use the “Compile Invalid Objects” in the tools menu to compile invalid objects. See the snapshots.

We will see the following window when we click “Compile Invalid Objects” in the tools menu. In this window we will see all the objects likes procedures and functions that have errors. See the snapshots.

We need to compile all the invalid objects and remove the errors to complete the installation.

SMS Configuration

Connect as System or Sys User in Database and issue the following commands.

 BEGIN
 DBMS_NETWORK_ACL_ADMIN.CREATE_ACL(acl         => 'sms.xml',
                                   description => 'SMS Gateway ACL',
                                   principal   => 'SMARTHCM',
                                   is_grant    => true,
                                   privilege   => 'connect');

  DBMS_NETWORK_ACL_ADMIN.ADD_PRIVILEGE(acl       => 'sms.xml',
                                      principal => 'SMARTHCM',
                                      is_grant  => true,
                                      privilege => 'resolve'); 

   DBMS_NETWORK_ACL_ADMIN.ASSIGN_ACL(acl  => 'sms.xml',
                                   host => 'www.jawalbsms.ws');
   COMMIT;
   END;

/

Note:

• Where “host” is the SMS Service Provider
• Where “principal” is the Schema / Database Username where import the database
• To verify the above script is successfully executed

SELECT * FROM dba_network_acl_privileges;

SELECT * FROM dba_network_acls;

SELECT utl_http.request('www.jawalbsms.ws') FROM dual; (where 'www.jawalbsms.ws' is the service provider URL)

Email Configuration

Connect as Sys User in Database and issue the following commands.

GRANT EXECUTE ON UTL_HTTP to SMARTHCM;

GRANT EXECUTE ON UTL_TCP to SMARTHCM;

GRANT EXECUTE ON UTL_SMTP to SMARTHCM;

GRANT EXECUTE ON UTL_INADDR to SMARTHCM;

BEGIN

 DBMS_NETWORK_ACL_ADMIN.create_acl (
   acl          => ‘email.xml', 
   description  => 'The ACL functionality for Email',
   principal    => 'SMARTHCM',
   is_grant     => TRUE, 
   privilege    => 'connect',
   start_date   => SYSTIMESTAMP,
   end_date     => NULL);
 COMMIT;
 DBMS_NETWORK_ACL_ADMIN.add_privilege ( 
   acl         => ' email.xml', 
   principal   => 'SMARTHCM',
   is_grant    => TRUE, 
   privilege   => 'connect', 
   position    => NULL, 
   start_date  => NULL,
   end_date    => NULL);
 COMMIT;
 DBMS_NETWORK_ACL_ADMIN.assign_acl (
   acl         => ‘email.xml',
   host        => '192.16.1.*', 
   lower_port  => 25,
   upper_port  => NULL); 
 COMMIT;

END; /

Note:

• Where “host” is the IP of the Email Server (‘*’ means auto find the specific email server)
• Where “principal” is the Schema / Database Username where import the database
• To verify the above script is successfully executed

SELECT * FROM dba_network_acl_privileges;

SELECT * FROM dba_network_acls;

Troubleshooting

Following are the solution of possible errors that can occur after installation.

Credential Retrieval Failed

If you get error message "ORA-12638 credential retrieval failed" then check the sqlnet.ora (exists in same folder in which tnsnames.ora exists) and change the following entry and try.

Original entry ------ SQLNET.AUTHENTICATION_SERVICES = (NTS)

Modified entry ------ SQLNET.AUTHENTICATION_SERVICES = (NONE)

Domain Network Firewall

If you found problem to load login page then turn off Domain networks Firewall in Windows Server and try again.

Server Error in Application

If you found following error (see snapshot) then register IIS with the following command on DOS prompt.

C:\Windows\Microsoft.NET\Framework64\v4.0.30319> aspnet_regiis –

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Retrieving the COM Class Factory Error

If you found following error (see snapshot) then rename the files with name “cryptocme2.dll” and “cryptocme2.sig” to “cryptocme2 .dll” and “cryptocme2 .sig” respectively on the following directory.

C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86

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Operating System Other Configurations

Auto Start Oracle Database Server and Listener

Auto Start Oracle PDBs

Auto Backup of Oracle Database

Auto Reset Oracle Database to Actual